QR code help

QR code help

QR code help

Q: I encounter an error while scanning the code that displays "unable to connect to AP" or "404". What should I do?

A: If you see an error message stating "unable to connect to AP" or "404", please follow these steps:

  1. Restart the Machine and Reposition It

    • Restart your machine and place it closer to your router to ensure a stronger connection.

  2. Check for Network Issues

    • If restarting and repositioning doesn't resolve the issue, there might be a network problem. Try resetting your WiFi settings.

  3. Test with a 2.4G Hotspot

    • Use your family's phone to create a 2.4G hotspot and attempt to connect the machine to the mobile WiFi.
    • If the machine successfully connects to the mobile WiFi, the problem likely lies with your original WiFi network.

Q: I receive an error message that says "The device has been registered in another account". How can I resolve this?

A: This error indicates that the machine is already bound to another account. To bind it to a new account, you must first unbind it from the existing account. If you have forgotten the previous account details, please contact us and provide your WiFi information so we can assist you in resolving the issue


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